![](http://hptpedia.hyper-trade.com/content/images/2022/10/Group-of-crazy-shopaholics-making-purchases-in-online-store-1.jpg)
🎓 Definition
A new customer is a customer who recently (time frame defined by the Retailer) acquired the card, joined Loyalty Program, and made his first purchase. Each Retailer will define its own duration during which a customer can be labeled as New.
🧪 Example of New Customer
1,000 Customers registered on the 1st of December, as New Members, and 750 of them made a purchase on the same day. 750 Customers are considered as a New Customers for a period of time defined by the Retailer from their first purchase.
Usually, Retailer considers a Customer as New (Registered and Purchased) for a period of 8 weeks.
❓What is used for
• To understand how new Customers interacted with a Retailer, predict how they may interact with Retailer in the future and how much revenue Retailers tend to make from a single customer.
• To tell Retailers how much customers are likely to spend during their time shopping with them, usually called Customer Lifetime Value, which can help Retailers find the right combination of short-term and long-term marketing strategies.
• To identify Top customers based on their spending habits, ABC Analysis. This will give Retailers more focus on how to grow more profitable relationships with current and future customers.
🖥️ Make it happen in Ulys Customer Intelligence
How to access New customers in Ulys:2 Simple Steps
Step 1: Select the Buying Pattern under the Behaviors Menu in the Menu Bar.
![](http://hptpedia.hyper-trade.com/content/images/2022/10/image-48.png)
Step 2: Select the Option in the Filter Menu and select the frequency and period you want to measure.
![](http://hptpedia.hyper-trade.com/content/images/2022/10/image-49.png)
And here it is. The New customer will appear in the New vs Returning Customer widget.
![](http://hptpedia.hyper-trade.com/content/images/2022/09/image-64.png)
![](http://hptpedia.hyper-trade.com/content/images/2022/09/image-22.png)
You can also extract the List of Customers who are identified in each segment of New vs Returning Customers from the Table icon.
![](http://hptpedia.hyper-trade.com/content/images/2022/10/image-1.png)