🎓 Definition

In opposite to Switch loss, Switch gain occurs when a customer who used to buy competitors’ Brands and then switched to their own Brands.

Switch Gain is when a Brand gains a Customer who was previously loyal to its competitors. This is different from a Customer who simply doesn't care about Brands in a particular category. It usually occurs when a Customer previously preferred a Brand and suddenly changed its mind to purchase another Brand whatever the reason.

🧪 Switch Gain Example

An example of Switch Gain can be when a customer who typically buys a specific brand of Soda starts buying from a different brand. This could be because the new brand has better quality products, lower prices, more fashionable designs, or a stronger brand image.

❓What is Switch Gain used for
  • It helps the brand to understand how effective its marketing and branding strategies are in attracting New Customers and retaining Customers.
  • It allows the brand to identify its strengths and weaknesses relative to its competitors and develop strategies to improve its competitive position.
  • It helps the brand to make data-driven decisions about where to allocate its marketing and advertising resources.
  • It enables the brand to identify market trends and changes in consumer preferences, which can help it to stay ahead of the competition.
  • It can help the brand to forecast future revenue and Market Share based on changes in brand switch gain.

How can brands effectively measure and quantify Switch Gain to differentiate it from other types of customer acquisition or retention?

Brands can measure Switch Gain by analyzing sales data, customer surveys, and market research. Sales data can show a clear increase in purchases from customers who previously bought from competitors. Customer surveys can help identify the reasons behind the switch, whether it's due to product quality, price, or brand image. Additionally, market research can provide insights into broader trends and shifts in consumer preferences that contribute to Switch Gain. By combining these methods, brands can effectively quantify Switch Gain and distinguish it from other customer acquisition or retention strategies.


Are there specific marketing or promotional strategies that are particularly effective in driving Switch Gain, and if so, what are they?

While the effectiveness of marketing and promotional strategies can vary depending on the industry and target audience, some common tactics can be effective in driving Switch Gain. Offering promotions or discounts to lure customers away from competitors can be a powerful strategy. Highlighting the unique selling propositions of the brand, such as superior product quality, innovative features, or a compelling brand story, can also attract customers who were previously loyal to competitors. Leveraging social proof through customer testimonials and reviews can build trust and credibility, making it more likely for customers to switch brands.

What are the potential challenges or risks associated with relying heavily on Switch Gain as a metric for brand performance and competitive positioning?

While Switch Gain can provide valuable insights into the effectiveness of marketing and branding strategies, relying heavily on this metric has its challenges. Switch Gain is often influenced by external factors such as market trends, competitor actions, and economic conditions, which may not accurately reflect a brand's internal performance or strategic efforts. Additionally, focusing solely on Switch Gain may overlook other important metrics like customer satisfaction, loyalty, and lifetime value, which are crucial for long-term success. Furthermore, aggressively pursuing Switch Gain through aggressive marketing tactics or price wars can lead to short-term gains at the expense of brand equity and profitability in the long run.


🖥️ Make it happen in Ulys

How to access Switch gain in Ulys: 7 Simple Steps

Step 1: Select Switching Menu from Segmentation Menu Bar.

Step 2: Select Create a New Customer List.

Step 3: Select the scope you want to measure.

Step 4: Select Switching gain from the Shopping Behavior.

Step 5: Select Customer profiling (Age, Gender, Ethnicity, Shopping Frequency etc.). If the Personal Data Protection Act related to your Country allows you to store the Personal Data Information of your Customers and ONLY if you have the consent of your Customers to use their Personal Data.

Step 6: See the Segment Summary and save the Segment

Step 7: Customer List is created and saved in the Ulys platform (Saved Segmentation Menu) and can be downloaded.

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Learn more about Switch Gain
Switch Loss
Market Share
New Customers